• Are you guys dealer only now?

  • YES  - Our website is now Dealer only. Which means you MUST have proof that you are purchasing this product to re-sell it. The best way to do this is to provide us with a copy of your state re-sale tax certificate. 

• How often are the price lists updated? 

  • We'll be making every effort to update the price lists each weekday before Noon, central time.

• How long are these prices good for? 

  • Since the price lists should be updated daily, most prices should be current when you see them. Of course, all prices are subject to change, especially on particularly hot items. Always confirm the price with your respective salesperson.

• How do I place an order? 

  • You can either place it via our website, or you can e-mail it to your salesperson, or you can give us a call at 800-854-1732.

• What kind of payment do you accept? 

  • Credit Card (Visa, MC, or Discover)

  • Cash COD, unless other terms have been worked out. We cannot ship an order Check COD unless you have filled out an approved credit application with us, please contact your salesperson for a credit application.

  •  PayPal (when sending a payment via PayPal, please send it to ebay@edgeman.com and reference your order number if possible) 

  • Money order or personal/company check, but be aware that we hold all checks over $100.00 until they have cleared the bank. Also note that you must receive an order number from a sales person before sending in payment. This way you can be assured that the product you wish to order is still available. 

• How quickly do you ship orders?

  • If your order is confirmed before 3:00pm - in most cases, we can ship the same day. If not, we will ship the following business day. 

• Speaking of shipping, do you charge for it? 

  • Yes. However, we do offer FREE SHIPPING on any order over $200.00 shipping via UPS Ground, FedEx Ground or FedEx Express Saver. (some restrictions apply) Otherwise, a good rule of thumb is $6 for the first box and $1 for each box after that, plus $7.50 for any COD tags. On larger orders, the cost per pound is cheaper so we'll make every effort to get an accurate shipping charge for you. See our terms page for more info on shipping details and costs

• When I try to download the price lists nothing happens, or I receive an error- why?

  • Make sure that you have Adobe Acrobat Reader installed. You can get Adobe Acrobat reader for free by visiting Adobe.

• What do I do if there is something missing from my order?

  • We try our best to insure that your package is shipped out and arrives to your location correctly, however, mistakes do happen. Here's a small checklist list to help you figure out what to do if there is something missing from your shipment.

    • Be sure that you keep the box the product was shipped in and the packaging material if possible (this is especially important if the outside packaging appears to be damaged or tampered with)

    • Double check the contents of the package against the attached invoice to make sure that the item you believe to be missing is indeed on the order.

    • Call or email your sales rep or our customer service department as soon as you discover the error. 

    • Most importantly, be assured that we will correct the mistake as soon as possible and make every effort to insure that something like this does not happen again.

• What do I do if I receive damaged item(s) in my shipment?

  • You must try to keep the box that the product was shipped in along with the packing material inside. This is very important when trying to process a damaged package claim with UPS or FedEx.  

  • Call or email your sales rep or our customer service department as soon as you discover the error. 

  • Be sure that you do not sell the damaged product if you wish to be compensated for it. If we are going to be sending you either a replacement or a credit, we will also send a UPS call tag so that we can get  the damaged product back.

  • Very often we offer our customer to keep the damaged product at a discounted rate. Be sure and mention this to your sales rep if you think you may be able to use the damaged item at a cheaper price. 

  • Most importantly, be assured that the problem will be taken care of at no extra cost to you.

This FAQ is always subject to change, and will be added to as other things come up that need to be addressed. Please keep in mind that prices are always subject to change due to market conditions!!!  
Thanks, angela@edgeman.com